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The second major finding from CGS’s report was that consumers want their problems fixed quickly. The good news is that social connection has more to do with your subjective feeling of connection than your number of friends. Whole9 co-founder, Dallas Hartwig, co-wrote the New York Times bestselling books The Whole30 and It Starts With Food and created the original Whole30® program. This three-pound organ is the seat of intelligence, interpreter of the senses, initiator of body movement, and controller of behavior. human connection. It also means that you should perform work to connect humans together in larger societies and to prevent the disintegration of society. One telling study showed that lack of social connection is a greater … Whether it’s the status car, the trendiest clothes, the luxury home or the CEO title that comes with the envied corner office with a view, these and the many other status symbols of wealth and success seem to forever define our value in our culture today, immortalized by the cinematic perfection of super heroes and super stars, and broadcasted through the perfectly curated lives that bombard us daily by “friends” on social media. In fact, loneliness and its associated depression has become downright rampant, even amongst some of the most successful, with studies showing that business executives and CEOs may actually suffer at more than double the rate of the general public as a whole, which is already an astonishing twenty percent. Mind, Sense, Soul: Connection I learned something this week that blew my mind: Human connection and compassion are more important for curing illnesses and helping us live longer than any health intervention we could stage, like giving up smoking, drinking and improving diet and exercise. Until recently, if most people thought about those bacteria at all, we tended to think of them as fairly separate from us. I have one friend who I visit sometimes. Disasters like the COVID-19 pandemic have put customer service under a magnifying glass. Innovate How Human Connection Contributes To Innovation We opened our books and bared our company's soul. Our bodies need human connection to prosper, we were created with a sense of need for connection. She is an addict. Modern quantum science as well as the ancient teachings of Chinese medicine say that everything is energy. 13. In a poignant, funny talk, she shares a deep insight from her research, one that sent her on a personal quest to know herself as well as to understand humanity. It … What’s more, this ever-growing loneliness among the hyper successful is not just a result of the social and professional isolation of living in a more global and digitized world, but rather it’s a “lonely at the top” malaise that’s spreading largely due to the sheer emotional exhaustion of business and workplace burnout. Choose To Speak Your Truth With Emotional Intelligence. Many experts seem to feel the latter, and see a clear pattern with social media use and the decline in social intimacy, contributing greatly to today’s social and personal breakdown. As we’ve been forced to practice social distancing during the past two months, people have realized how much they crave human connection. Five Major Organs. The size of the human brain relative to the total weight of the average human is 1-to-50. My books have appeared on bestseller lists including the New York Times, Wall Street Journal, USA Today and others. When Advertising to Teens – Make It Relevant! 15. In his recent studies, tests reveal how the emotional and physical impacts of loneliness actually trigger cellular changes that alter the gene expression in our bodies, or “what genes are turned on and off in ways that help prepare the body for assaults, but that also increases the stress and aging on the body as well.” This Epigenetic effect provides important clues in improving our understanding of the physical effects of loneliness, and in an increasingly remote and digitally connected world, minding our digital footprint and ensuring that we cultivate real and meaningful relationships with others may hold the key to keeping us healthy and keeping the onset of loneliness at bay. The question I ask her is, “Dinner with Marina or will it be Dinner with your Phone?” She does opt for Dinner with Marina. But the sad truth is that for all of the social media friends that we may have out in cyberspace, studies show that social media usage is actually making us less socially active in the real world, and Americans in particular are finding themselves lonelier than ever. Sounds quite simple—almost like common sense. 1h | Documentary | TV Movie Add a Plot » Director: Robert Elfstrom. When we go out for dinner she has to leave her phone at her home otherwise she is unable to help herself to her phone. She is unable or unwilling to hear the boundaries that I would like to have regarding our device free get togethers. Let me clarify, a device can be present however it must be switched off completely and preferably out of sight. This, in my mind, seems to lead to the conclusion that the most important thing in life is love. Everywhere we look, we are inundated with the same message: the measure of our self-worth is directly equal to the measure of our material wealth. Brené Brown studies human connection -- our ability to empathize, belong, love. Specifically, 38% of U.S. respondents and 39% in the UK stated that having the opportunity to speak to a live agent is a “make-or-break” factor to having a successful customer service interaction. Loneliness changes our thoughts, which changes the chemistry of our brains, says Dr. Cacioppo. Choose To Love People Unconditionally Without Being Taken Advantage Of. In stressful times, such as the crisis we’re experiencing with the COVID-19 pandemic, more than half of the U.S. customers surveyed wanted phone or voice options. Decoding | Recoding The Connection of Disconnection And Loneliness. In the West, we like to think of … But connecting with others is more important than you might think. 14. “The brain goes into a self-preservation state that brings with it a lot of unwanted side effects.” This includes increased levels of cortisol, the stress hormone that can predict heart death due to its highly negative effects on the body. It’s a strong reminder of the importance of establishing real and meaningful interpersonal friendships, versus isolating ourselves in the digital social world. We are more connected to one another today than ever before in human history, yet somehow, we’re actually increasingly feeling more alone. I am the Chief Amazement Officer at Shepard Presentations. Without physical health, it is very unlikely you can experience and enjoy all the other values at their deepest levels. Not being able to dine with friends, see family members (who don’t live with you) or interact with coworkers has put a strain on the human spirit. For millions of years we’ve genetically evolved to survive and thrive through the “togetherness” of social groups and gatherings. Writer: Robert E. Fuisz. Choose To Love People Unconditionally With Strong Boundaries. The most precious commodities on this planet are our health, love, and happiness. "The most important thing people need to heal, succeed and thrive is human connection. The human nervous system is responsible for coordinating every movement and action your body makes. From birth to age 5, a child’s brain develops more, and more rapidly, than at any other time in life.The quality of a child’s experiences in the first few years of life helps shape brain development and has a lasting impact on their health and ability to learn and succeed in school and in life. 07. People are now working very long hours — far more than in any recent history — and many feel that the only way that they can make social contact is online via social media or even online dating apps — which they often feel is faster and cheaper than actually going out for an intimate connection in person. The Science Of Human Connection And Wellness In A Digitally Connected World. For human connection creates incredible resilience." Self Love is one of the most important loves of all. level 2. Many consumers have been forced to work remotely. No longer considered a marginalized issue suffered by only the elderly, outcasts or those on the social fringe, the current wave of loneliness sweeping the nation is hitting much closer to home than you might think. Studies have shown human beings subjected to prolonged isolation, such as prisoners in solitary confinement, or individuals who live or work in extremely remote conditions, become unstable. When we learn to love ourselves completely, then we can truly love others, Connect with Your Friends & Loved Ones & Disconnect from Loneliness. The brain is the most complex part of the human body. Fueled by equal parts aspiration and expectation, in an entirely odd and unusual way, envy has become the 21st Century’s most enduring economic driver, feeding our most persistent social cravings and endless material consumerism. However, if left unchecked, that envy can quickly turn into low self-esteem — and that can quickly spiral into depression. Its data found that of teams analyzed, the number of calls to customer service agents working from home grew from 12% to 100% after March 11. With the stay-at-home and quarantine orders still in effect, there seems to be a bigger need for human connection, especially in the customer service world. The video creates a human connection, and the entire CX shows that the company cares — it’s willing to prioritize the quality of the interaction over call-volume efficiency. The human feature that is most extraordinary is the brain. Recently, my company and I did our own survey of more than 1,000 consumers and asked them to share three words to describe customer service. I am the Chief Amazement Officer at Shepard Presentations. Often, our social connections fall by the wayside. It all depends on how we choose to interact online. This is the only way I can train her with regards to having a device free get together. In Alone Together, she warns us that in only just a few short years, technology has now become the architect of our intimacies. Dr. Turkle puts forth a host of pretty convincing signs that technology is threatening to dominate our lives and make us less and less social as humans. The stats and facts were interesting. Customers want to talk to real people—people who care. 08. As a customer service and experience expert, I help organizations create amazing customer and employee. In my work , we often talk about people as icebergs: there’s a lot more going on under the surface than we can see. Welcome to Whole9.Our goal is to help you build a foundation for long-term, sustainable health without gimmicks or quick-fixes. Choose To See Your Value & How Valuable You Are To Yourself & Others. Bacteria live on the skin, in the nose and ears, and, most of all, in the gut. These human-to-human connections are one of the most important parts of the work we do – one of the biggest values that we as facilitators in this field can bring to the mix. The third major finding was that consumers want to work with a friendly agent. You could have 1,000 friends and still feel low in connection (thus the expression loneliness in a crowd ) but you could also have no close friends … It doesn’t have to be a global pandemic that changes the behavior of a customer. In good times or bad, customers want problems solved and complaints resolved. Today, modern communication and technology has forever changed the landscape of our human interaction, and as such, we often decline without this type of meaningful personal contact. Furthermore, more than 25% of respondents were disappointed by a brand not having a human-to-human option available. In the fast paced, consumer driven, social media shared world that we live in today, success and happiness are often defined by the status of what we achieve, and the value of the things that we own. 06. on the connection of social media use and depression, Physicians Aren’t Immune to Suicide and Depression, ‘Personal Growth’ Means Maintaining Open Dialogue With the Two Angels in My Head, 8 Tips to cope when depression creeps back into your life. The lengths of conversation have actually gotten longer since I have been doing that. When it comes to customer service, that is truer than ever. First, consumers are craving more human connection in their service interactions. In the elderly, this epidemic of loneliness is known as the “hidden killer.”. With the stay-at-home and quarantine orders still in effect, there seems to be a bigger need for ... [+] human connection. [+] human connection Getty As we’ve been forced to practice social distancing during the past two months, people have realized how much they crave human connection. erode our overall greater health and well-being. By neglecting our need to connect, we put our health at risk. While real life face-to-face social connectedness seems to be strongly associated with feelings of well-being, the study shows that this naturally expected outcome seems to change when our interactions happen virtually. and how do I care for it. This experience also shows that the company is taking care of its employees by enabling them to keep working — and to keep getting paid — from home. The good news is that we now know for certain that this type of recovery and social connection is possible — even for the most problematic of addicts. Choose To Be A Good Friend Without Being Taken Advantage Of. November 2015—By now, it’s a familiar fact: Humans have more bacterial cells—a lot more—than human cells. And despite our success, when we achieve it, it seems that quality personal time for ourselves and for nurturing our relationships has become increasingly more elusive. Given this data, why are so many companies moving away from human-to-human solutions and focusing on digital? With so many of us being “Friends” and so well connected, you’d think that our social calendars would be totally full. Lying in its bony shell and washed by protective fluid, the brain is the source of all the qualities that define our humanity. Most other mammals have a ratio of only 1 … Social media can actually be a positive step toward building a “Global Village”, if we make it so. Social connection improves physical health and psychological well-being. Compounding matters is the added burden of increasingly busy schedules. The words in order of popularity were fast, helpful and friendly. 11. Looking at the stats, we should ask ourselves, are digital communication technologies and social media platforms like Facebook and Twitter helping us or actually hurting us? 10. The Value and Importance of Human Connections. Psychologists see a pattern in this success driven culture of busyness and the associated “connection disconnection” of an increasingly digitally remote world, and it’s triggering what they say is rapidly becoming a dire epidemic of loneliness. That is why when Adam was alone in the garden, God said, "it is not good for him to be alone." That’s distantly followed by text at 17.6%, chat or direct message at 10% and email at 8.8%. Choose To Be Worthy & Deserving Of Being Loved By Others On Your Own Terms. Choose To Have Confidence In All Areas of Your Life. That said, there may be a higher level of empathy and understanding needed during disruptive times, but customers have always wanted and expected to be treated with friendliness and respect. Everything that makes up a human being, mind-body-spirit, correlates at an energetic level to something “external” in nature. These results seemed very much to be counterintuitive — yet somehow this negative outcome is entirely consistent and true. Consider a cable TV outage in the middle of a favorite show or sporting event. The Six Human Needs were originally introduced by Anthony Robbins, who has cultivated a life long fascination with human behavior, development and motivation. In short, customers want to be able to talk to a real person when they need to, have their problems resolved quickly and interact with someone who is friendly. There are more advanced chatbots, but there still comes a point for a live agent to step in. Dr. Brian Primack, PhD is the director of the Center for Research on Media, Technology and Health at the University of Pittsburgh, and co-author of a study published by the American Journal of Preventive Medicine, which shows that those who spend the most time digitally connecting on social media — more than two hours a day — had more than twice the odds of feeling socially isolated and lonely, compared to those who spend only a half hour per day. As a customer service and experience expert, I help organizations create amazing customer and employee experiences. Emotional intimacy is likely the most important ingredient in long-term fulfillment. The relative size, scale, and capacity of the human brain are greater than those of any other species. Star: Alexander Scourby. Opinions expressed by Forbes Contributors are their own. This also means understanding just how much the “connection disconnection” of loneliness negatively impacts our health, and to begin attending to signs and symptoms of loneliness with preventative measures, the very same way we would do with diet, exercise, and adequate sleep. 02. A community of support. “As a result of increased cortisol, sleep is more likely to be interrupted by micro-awakenings,” reducing our ability to get enough quality sleep, that in time begins to erode our overall greater health and well-being. Dr. John Cacioppo, PhD, is a Professor of Neuroscience and director of the Center for Cognitive and Social Neuroscience at the University of Chicago, and a leading researcher on the effects on loneliness and human health. Forty-nine percent of U.S. consumers (47.7% in the UK) feel the agents have to do what they were hired to do—resolve the issue quickly. CGS surveyed more than 2,000 consumers in the U.S. and UK and found that COVID-19 is “illuminating cracks in customer service.” It identified three areas that all brands should consider. If the target audience feels like they are being treated with importance, they will inevitably develop a sense of loyalty to your brand and feel like you are a trustworthy and credible company. Meanwhile, a recent study found that those who gave up Facebook for even just a week felt much happier, less lonely and less depressed at the end of the study then other participants who continued using it. A Confab With Pixar Co-Founder Ed Catmull And Composer Harold O’Neal: VR & The Future Of Storytelling, How One Business Plans To Grow One Billion Trees In 10 Years, White House Press Secretary Jen Psaki Is Providing Key Crisis Communication Lessons. Science is now sounding the alarm that there’s a significant correlation between feeling lonely and work exhaustion — and the more exhausted people are, the lonelier they feel. This, of course, is made worse by the ever-growing trend for a large segment of professionals who now work mobile and remotely. After customers get past simple questions, they often need to talk to a person. Today’s highly individualistic, digitally remote, and material driven culture is now challenging all of this, as we turn to science to unlock the mysteries of human connection and wellness in a digitally connected world. ... and is important for us all to do at times. Connect With Your Friends The Old Fashioned Way — Device Free. Just as CGS’s data points out, calls to live customer support agents have increased. A talk to share. Added to Watchlist. While your heart is a vital organ, the brain (and the nervous system that attaches to the brain) make up the most critical organ system in the human body. The message is clear, that it’s important to use social media in positive ways. People’s frustrations and fears are creating higher levels of anxiety, and their typical “consumer behavior” is being impacted. This increase in cortisol triggers a host of negative physical effects — including a persistent disruption in our natural patterns of sleep, according to Dr. Cacioppo. More importantly, it controls every function inside the human body as well. In 2008 the National Speakers Association inducted me into their Hall-of-Fame for lifetime achievement in the professional speaking industry. Human Connections: A Powerful Health Care Strategy 01/24/2011 04:55 pm ET Updated May 25, 2011 Although the term "social network" has come to mean connections on the Internet, in a scientific context a social network refers to relationships that occur between real people in real time, on a regular basis: friends, family and co-workers. Creating a human connection is important. From February 4 to April 10, Cogito’s behavioral science unit analyzed approximately 4 million contact center calls to determine the pandemic’s effect on frontline customer engagement. This is perhaps ever more apparent with a new generation of Americans who have grown up with smartphones and social media, and as a result, may have even lost some fundamental social skills due to excessive online and social media use. Cogito is a company with an AI technology that “listens” to calls and coaches customer service reps in real time. You may opt-out by. One of the most important discoveries of Dr. Cacioppo’s research, is the Epigenetic impacts that loneliness has on our genes. America's Top Givers: The 25 Most Philanthropic Billionaires, EY & Citi On The Importance Of Resilience And Innovation, Impact 50: Investors Seeking Profit — And Pushing For Change, Women Are Losing The Most Jobs In The Pandemic, Leading Inclusion As A Growth Strategy Minimizes Risk In Times Of Crisis, How Brands Can Avoid The Public Shaming Of Cancel Culture, Hank Aaron And His Heavenly Roster Of Hall-Of-Famers, President Biden’s Inauguration Speech: How A “Plain Joe” Gave A Speech For The Ages. Choose Self Love & Practice Self Love With Regards To How You Want It To Show Up In Your Life. It will be the most important value of all to some of those who have experienced serious health problems. Research shows that having meaningful work relationships pays off and leads to greater workplace satisfaction. The Body Human: The Vital Connection . Whether your problem is lack of air, poor air quality or a physical condition that limits your lung capacity, you will likely suffer brain damage or die if your supply of oxygen is cut off for longer than three minutes. That warm feeling of human connection is so important in maintaining our overall emotional and physical health. “Online, we fall prey to the illusion of companionship, gathering thousands of Twitter and Facebook friends, and confusing tweets and wall posts with authentic communication.” But this relentless online digital connection is not at all real social intimacy, and leads us to a deep feeling of solitude. Any time there is a disruption in business or life as usual, flaws within any system become obvious. Moreover, the coaching prompts delivered to agents advising them to display more energy rose by 34%, and those advising them to display more empathy rose by 7%. Choose To Be Worthy & Deserving To Be Listened To & Be Heard. It’s important to remember this, in our ever-busy quest for success in our increasingly digitally connected lives. However, no matter how small the world may seem to be getting, it now also feels like it’s often becoming a much less personable place to live in as well. And as shocking as it may seem, new research shows that loneliness may now be the next biggest public health crises to face Americans since the rise of obesity and substance abuse. The Importance of Human Connections in Your Pursuit of Happiness With few exceptions, human beings need contact with other human beings. significant correlation between feeling lonely and work exhaustion. Add to Watchlist. What’s more, nearly a quarter of those surveyed say they have no close friends or confidantes at all — a 14% percent increase since we all became so digitally connected. Yes, even Merging his studies with Neural Linguistic Programming, Cognitive Therapy, Gestalt Therapy and many other models of thought along with Maslow’s Hierarchy of Needs, Robbins developed a dynamic way of exploring what he believed to be the six core psychological … © 2021 Forbes Media LLC. Many even prefer the limited effort necessary to maintain digital friendships, verses live interpersonal relationships, which allows them to feel connected — but actually still remain somewhat disconnected. Maintaining our overall emotional and physical health, it ’ s important to this... The kids ” won ’ t changed mind-body-spirit, correlates at an energetic level to something external! Life as usual, flaws within any system become obvious the second major finding was that consumers to! It controls every function inside the human nervous system is responsible for every... This planet are our health at risk bad times the Epigenetic impacts that loneliness Has our! 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